Customer Service

 
Shipping Information

 

Order Amount Shipping Price
US Dollars UPS Ground
$0 - $100.00 $7.95
$100.01 - $200.00 $12.95
$200.01 - $300.00 $17.95
Over $300.00 FREE
 

 

Terms & Conditions

 

  1.  Return Policy:
    • If a customer is not satisfied with a product they may return or exchange it within 30 days of purchase.
      • With a receipt: returned items will be refunded with applicable sales tax in original payment method.
    • You must call at (877) 685-5055 to obtain a Return Authorization number.  No returns will be accepted without the proper Return Authorization number.
    • Shipping and handling is not refunded unless an error occurred on behalf of Tanglefree’s distribution center.
    • All returns are subject to physical inspection.  Tanglefree must have the product back and it must be inspected before a credit will be issued.
    • Defective items are backed 100% and can be returned for exchange only.
    • Tanglefree will pay return shipping charges for incorrect merchandise only.
      • All returns must be sent via ground service only.
    • Tanglefree does not accept returns on closeout or sale items.
  2. Pricing and Specifications:
    • Merchandise prices and specifications are subject to change without notice.
  3. Tracking Your Order:
    • Site login allows customers to track packages; it is connected to shipping companies tracking system.
  4. Shipping Information/Restrictions:
    • At this time Tanglefree’s online store can only be used for orders shipped within the United States.
    • Orders will ship within 1-2 business days.
    • Most orders will ship via UPS.
    • For all international orders, please call Tanglefree’s customer service at (877) 685-5055 to obtain a rate quote.
      • Some Tanglefree products will require additional shipping charges due to the size and weight of the goods.
    • Orders coming from Alaska or Hawaii are required to be shipped priority mail (if a P.O. Box is used), next day air, or 2nd day air.
    • If upon delivery of your order, the package is refused, the customer is responsible for all shipping charges.
    • Once your order has shipped, you will receive a tracking number via email.
    • An 9.25% state tax applies to all California orders only.
  5. Backordered Goods:
    • Please contact us at (877) 685-5055 for status.
  6. Payment Types:
    • We accept all major credit cards.
  7. Options for Placing an Order:
    • Orders may also be placed by telephone at (877) 685-5055.